Alert policies

There are two types of Alert Policies that define how and when alerts are to be distributed:

  • Anti-flooding policies place restrictions on the frequency with which users are sent alerts. If no custom Antiflooding policies are defined or applied, the system default will limit alert distribution to five alerts per hour allowing a reminder to be sent after one hour.
  • Sending policies specify allowed sending days and times and the distribution methods to use. These policies may also specify an Anti-flooding policy to use to limit the frequency of alert distribution.

Once a new alert is defined, it can be associated with one or more alert policies in the Alert Subscriptions area in Administration → Alerts Management

Creating an Antiflooding policy

By default, our anti-flooding policy is set up with the rule 5 Alerts, during 1h and if repeated a reminder after 1h in order to avoid having your mail overloaded with alerts notifications. You can use this rule or you can easily create another one or as many as needed:

  1. Go to the Alert Policies area.
  2. Select Antiflooding from the left menu.
  3. Click New and fill in the required information.
  4. Click Save once you finish.

To define a custom Antiflooding policy:

  1. Go to Administration → Alerts Configuration → Alerts Policies.
  2. Select Antiflooding in the left-hand panel, then click the New button. The Antiflooding Policy window appears.

  3. Enter the required information.

    Policy Name Enter a unique name that describes the policy.
    I want to receive a maximum of, during, and and if repeated a reminder after Specify the maximum number of alerts to send during a set time period and how long to wait before sending a reminder if the alert continues to be triggered.
  4. Click the Save button.

Once the new antiflooding policy has been saved, it will be available to be associated with sending policies.

Creating a Sending policy

You can create as many sending policies as you need to suit your organizational needs for alert distribution. Once you create a new sending policy, you can apply it to alerts.

To create a new sending policy:

  1. Go to Administration → Alerts Configuration → Alerts Policies.
  2. Select Sending Policies in the left-hand panel, then click the New button. The Alerts Delivery Settings window appears.

  3. Enter the required information.

    Name Enter a unique name to describe the policy.
    By Default Select this check box to apply make this the default policy for the distribution of alerts that have no associated Sending Policy. 
    Antiflooding Policy (Optional) Select an Antiflooding policy to limit the frequency of repeated alerts.
    Days of Week, From, To Indicate the days of the week and the time period during which alerts should be distributed. The timezone defined in the delivery method(s) selected below are used to calculate times.
    Delivery Mode Select from the list of Delivery Types.
    Receive Select from the Delivery Methods available. 
    Actions Click the plus icon to add a new row and specify additional Delivery Methods.
  4. Click the Save button.

To apply the new sending policy to an alert, go to Administration → Alerts Management → Alert Subscriptions. Select the paper airplane icon in the alert row, then select the check box of your new sending policy.

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