Service Desk delivery methods
This type of delivery method helps to automate the ticketing proces in ServiceDesk Plus. Alerts must be sent using one of the two ServiceDesk Plus methods: REST or SERVLET.
To configure the delivery method:
- Go to Administration → Alerts Configuration → Delivery methods.
- Select Service Desk in the left-hand panel, then click the New button. The Create a New Delivery Method window appears.
Enter the required information:
Name A unique name that identifies this specific delivery method. Url The URL of the ServiceDesk Plus server to which alerts will be sent.
The URL usually follows the format:
http://<servername>:<port number>/sdpapi/request/(for example,
Timezone This is the time zone that will be used to calculate when alerts can be sent. This will be applied to the schedule defined in any sending policy that uses this delivery method. Language The language in which to send the alert content. Send method: REST/ Send method: SERVET Select the required sending method. User This is the Technician Name defined in ServiceDesk for creating requests based on Devo alerts. Technician Key This is the API key for the technician. For instructions on creating a technician API key, see the ServiceDesk Plus documentation.
- Click the Save button. A message with a code is sent to the ServiceDesk Plus URL. This activation code must be validated on the server side before the delivery method can be used.