Managing triggered alerts
Use the Alerts Dashboard, in the Alerts area of the Devo web app to monitor the history of all alerts triggered in the domain and manage the actions taken in response to them.
About the Alerts Dashboard
The Alerts Dashboard is your control panel for tracking the alerts that have been triggered over time. There are two parts of the dashboard:
- In the Alerts Overview area, you can use a combination of filters and dynamic charts to visually analyze the overall quantity of alerts over a period of time.
- The Alerts History area lists all triggered alerts starting with the most recent and gives you the ability to carry out workflows related to managing the conditions that trigger the alerts.
Alerts Overview
The Alerts Overview area lets you choose from among four types of charts to visualize the recent history of triggered alerts. By selecting a time period in the filter bar, you can limit the history from a brief as the last one hour or up to an entire year. You can also use the Show All and Show Open buttons to view all alerts or only the ones that have not yet been marked as closed.
You can customize how this area appears by default in your user preferences. Go to Preferences, then click the Alerts tab on the left inside the User Preferences tab.
Alerts History
The Alerts History area lists the recently triggered alerts and lets you manage the actions taken in response.
By default, alerts are listed starting with the most recent. If you are looking for a specific alert in the list, you can filter the list by clicking values in the Status, Alert, Category, or Priority columns.
The Status column indicates to what extent a triggered alert has been acknowledged. There are four possible values:
- New is when it is the first time the alert is appearing to a user in the alert history. As soon as it has been displayed to any user, it will appear in Unread status in subsequent displays of the Alert History.
- An alert is Unread when it has already appeared in the Alert History but no user has yet viewed it's details.
- Once a user views the alert's details, either by expanding the Detailed Information or using the ellipsis menu, the status changes to Watched.
- Finally, when a user decides that the alert no longer requires attention or action, they can mark it as Closed. You can indicate if you want closed alerts to appear in the Alert History in your user preferences.
Below we see the Alert History. The drop-down control in the Detailed Information column can be used to expand the row to display the full alert message. Alternatively, use the ellipsis menu and choose View alert details to open a window that displays all the alert's details.
Using an alert's ellipsis menu, you can also:
- Add a comment to a triggered alert.
- Apply a filter for post-processing.
- Mark the alert as Closed when the issue has been acknowledged and no longer requires attention.
- Delete the alert in the case that it was deemed to be triggered in error. When a triggered alert is deleted, it will no longer appear in the alerts history list.