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  • The Devo data analytics platform
    • How Devo indexes data
    • How Devo works
    • Key concepts
  • Getting started
    • Sign up and log in
    • Navigating the Devo app
      • Navigation pane
      • Home area
    • User preferences
    • Devo video tutorials
      • Domain administration videos
      • Sending data to Devo videos
      • Searching data videos
      • Activeboards videos
      • Panels videos
      • Applications videos
  • Domain administration
    • Users and roles
      • Managing users
      • Monitoring user activity
      • Managing roles
        • Assign resources to a role
      • Role permissions
      • Role mapping
    • Security credentials
      • Access keys
      • X.509 certificates
      • Authentication tokens
    • Applications gallery
    • Domain preferences
    • User authentication
      • Password
      • SAML
        • Google as an identity provider
        • Okta as an identity provider
        • OneLogin as an identity provider
        • O365/Azure AD as an identity provider
      • OpenID
    • Data processes and feeds
      • Aggregation tasks
      • Injections
      • Permalinks
      • API & OData feeds
  • Sending data to Devo
    • The Devo In-House Relay
      • Installing the Devo Relay
        • Install the Relay on an Ubuntu box (v1.4.2)
        • Install the Relay on a Red Hat or CentOS box (v1.4.2)
        • Install with Docker
      • Configuring the In-House Relay
        • Relay rules
          • Defining a relay rule
          • The 4 predefined relay rules
          • 5 common relay rule scenarios
            • Scenario 1: Apply a fixed tag to all events
            • Scenario 2: Apply a Devo tag based on data found in the inbound event
            • Scenario 3: Filter out unwanted events
            • Scenario 4: Assign dynamic Devo tag using inbound source data
            • Scenario 5: Appending the inbound syslog tag to the outbound Devo tag
          • Using regex in relay rules
        • Customizing In-House Relay settings
        • Managing the relay on the command line
        • Setting up High-Availability with Keepalived (v1.4.2)
        • Relay buffers
      • Relay migration
      • Sending SSL/TLS encrypted events to the Devo relay
      • Relay troubleshooting tips (v1.4.2)
        • Relay troubleshooting tips (v1.4.0)
        • Relay troubleshooting tips (for versions prior to 1.4.0)
    • Event sources
      • Unix-like machines
        • Installing Devo packages for *nix
        • Third-party syslog tools configuration
          • rsyslog
            • Simple sending using rsyslog
            • Secure sending using rsyslog
            • Monitoring files using rsyslog
            • Obsolete legacy format
              • Simple sending using rsyslog (Obsolete legacy format)
              • Secure sending using rsyslog (Obsolete legacy format)
              • Monitoring files using rsyslog (Obsolete legacy format)
          • syslog-ng
            • Simple sending using syslog-ng
            • Secure sending using syslog-ng
            • Monitoring files using syslog-ng
          • syslog/syslogd
        • SELinux configuration conflicts
      • Windows
        • Devo Agent for Windows
        • Configuring WMI for Devo file monitoring
        • NXLog for Windows event collection
      • MacOS X
      • Cloud services
        • AWS S3 Buckets
      • Commercial products
      • Custom apps
        • Java apps
          • JDK java.util.logging
          • Scoja client library
          • Sample code
        • Node.js apps
        • Python apps
      • Universal Agent
        • Deployment scenarios
        • Pre-integrated query packs
        • Data querying in Devo
        • Universal Agent Manager deployment
          • Generic deployment guidelines
          • Universal Agent Manager - CentOS 7 Deployment
          • Universal Agent Manager - CentOS 8 Deployment
          • Universal Agent Manager - Debian 9 Deployment
          • Universal Agent Manager - Debian 10 Deployment
          • Universal Agent Manager - RHEL 7 Deployment
          • Universal Agent Manager - RHEL 8 Deployment
          • Universal Agent Manager - Ubuntu 18 Deployment
        • Universal Agent deployment
        • Universal Agent Manager user manual
          • Using queries
          • Managing query packs
        • Operational guidelines
          • Files fetcher
        • Performance considerations
    • Other data collection methods
      • HTTP endpoint
      • Logstash
      • Fluentd
      • NXLog
    • Uploading log files
    • Devo software
  • Parsers and collectors
    • About Devo tags
    • Special Devo tags and data tables
      • Union tables
    • List of Devo parsers
      • Business & Consumer
      • Cloud technologies
        • casb.netskope
        • cdn.akamai
        • cloud.aws.cloudtrail.events
          • Forwarding the events using Node.js
          • Forwarding the events using Python
        • cloud.aws.cloudwatch.events
        • cloud.azure
        • cloud.cloud_foundry
        • cloud.office365.siem
      • Databases
        • db.mysql
      • Host and Operating Systems
        • box.unix
        • box.vmware
        • box.win
        • box.win_nxlog
        • box.win_snare
      • Network and application security
        • auth.cisco
        • auth.secureauth
        • auth.securenvoy
        • av.mcafee
        • av.sophos
        • box.iptables
        • edr.carbonblack
        • edr.cylance
        • edr.fireeye.alerts
        • edr.minervalabs.events
        • edr.paloalto
        • endpoint.symantec
        • firewall.checkpoint
        • firewall.cisco firepower and vpn.cisco
        • firewall.fortinet
        • firewall.huawei
        • firewall.juniper
        • firewall.paloalto
          • Sending Palo Alto events to Devo relay using SSL
        • firewall.pfsense
        • firewall.sonicwall
        • firewall.sophos
        • firewall.sophos.xgfirewall
        • firewall.stonegate
        • firewall.windows
        • ids.extrahop
        • mail.proofpoint
        • nac.aruba
        • network.meraki
        • network.versa
        • network.vmware
        • proxy.bluecoat
        • proxy.forcepoint
        • proxy.squid
        • proxy.zscaler
        • uba.varonis
        • vuln.beyondtrust
        • vpn.pulsesecure.sa
        • vpn.zscaler
      • Network connectivity
        • netstat.netflow
        • dns.bind
        • dns.windows
        • ftp.iis
      • Web servers
        • web.apache
        • web.apache.mod-security
        • web.iis
        • web.jboss
        • web.nginx
        • web.tomcat
      • Technologies supported in CEF syslog format
        • cef0.forcepoint.security
        • cef0.forescoutTechnologies.counteract
        • cef0.zscaler
    • Collectors
      • AWS collector
      • Google Cloud Platform collector
      • G Suite collectors
        • G Suite Alerts collector
        • G Suite Reports collector
      • Microsoft Azure collector
      • Microsoft Graph collector
      • Office 365 collector
      • Okta collectors
        • Okta collector
        • Okta Advanced Server Access collector
      • OneLogin collector
      • Rapid7 InsightVM collector
      • Salesforce collector
      • Sophos Central collector
  • Searching data
    • Accessing data tables
      • Run a search using a finder
        • Use a custom finder
          • Create a custom finder
          • Assign a custom finder to a role
          • Edit a custom finder
        • Use the aliased finder
          • Add a search to your aliased finder
      • Run a global search
      • Run a LINQ free text query
      • Run a search with selected columns only
        • Selecting specific columns with the Finder
        • Selecting specific columns in LINQ
        • Selecting unrevealed columns
    • Building a query
      • Data types in Devo
      • Build a query in the search window
        • Filter data
        • Filter column data using the OR selector
        • Create columns
        • Group data
        • Aggregate data
      • Build a query using LINQ
        • LINQ query examples
      • Working with JSON objects in data tables
      • Subqueries
      • Operations reference
        • Aggregation operations
          • Average (avg)
          • Count (count)
          • First (first)
          • First not null (nnfirst)
          • HyperLogLog++ (hllpp)
          • HyperLogLog++ Count Estimation (hllppcount)
          • Last (last)
          • Last not null (nnlast)
          • Maximum (max)
          • Median / 2nd quartile / Percentile 50 (median)
          • Minimum (min)
          • Non-null average (nnavg)
          • Non-null standard deviation (biased) (nnstddev)
          • Non-null standard deviation (unbiased) (nnustddev)
          • Non-null variance (biased) (nnvar)
          • Non-null variance (unbiased) (nnuvar)
          • Percentile 10 (percentile10)
          • Percentile 25 / 1st quartile (percentile25)
          • Percentile 5 (percentile5)
          • Percentile 75 / 3rd quartile (percentile75)
          • Percentile 90 (percentile90)
          • Percentile 95 (percentile95)
          • Standard deviation (biased) (stddev)
          • Standard deviation (unbiased) (ustddev)
          • Sum (sum)
          • Sum Square (sum2)
          • Variance (biased) (var)
          • Variance (unbiased) (uvar)
        • Arithmetic group
          • Absolute value (abs)
          • Addition, sum, plus / Concatenation (add, +)
          • Ceiling (ceil)
          • Cube root (cbrt)
          • Division (div, \)
          • Division remainder (rem, %)
          • Floor (floor)
          • Modulo (mod, %%)
          • Multiplication, product (mul, *)
          • Power (pow)
          • Real division (rdiv, /)
          • Rounding (round)
          • Sign (signum)
          • Square root (sqrt)
          • Subtraction, minus / Additive inverse (sub, -)
        • Conversion group
          • Duration (duration)
          • Format date (formatdate)
          • From base16, b16, hex (from16)
          • From base64, b64 (from64)
          • From UTF8 (fromutf8)
          • From Z85, base85 (fromz85)
          • Human size (humanSize)
          • Make byte array (mkboxar)
          • Parse date (parsedate)
          • Regular expression, regexp (re)
          • Template (template)
          • Timestamp (timestamp)
          • To base16, b16, hex (to16)
          • To base64, b64, hex (to64)
          • To BigInt (bigint)
          • To boolean (bool)
          • To Float (float)
          • To image (image)
          • To Int (int)
          • To IPv4 (ip4)
          • To IPv4 net (net4)
          • To IPv6 (ip6)
          • To IPv6 compatible (compatible)
          • To IPv6 mapped (mapped)
          • To IPv6 net (net6)
          • To IPv6 translated (translated)
          • To MAC address (mac)
          • To string (str)
          • To string (stringify)
          • To UTF8 (toutf8)
          • To Z85, base85 (toz85)
        • Cryptography group
          • MD5 hash function (md5)
          • SHA1 hash function (sha1)
          • SHA256 hash function (sha256)
          • SHA512 hash function (sha512)
        • Date group
          • Day / Day of the month (day)
          • Day of the week (dayofweek)
          • Day of the year (dayofyear)
          • Epoch milliseconds (epoch)
          • Hour (hour)
          • Millisecond (millisecond)
          • Minute (minute)
          • Month (month)
          • Period (period)
          • Second (second)
          • Today (today)
          • Tomorrow (tomorrow)
          • Year (year)
          • Yesterday (yesterday)
        • Flow group
          • Conditional (ifthenelse)
          • Decode, switch (decode)
          • Null value locator (nvl)
        • General group
          • Is not null (isnotnull)
          • Is null (isnull)
        • Geolocation group
          • Coordinates distance (distance)
          • Geocoord (geocoord)
          • Geographic coordinate system (coordsystem)
          • Geohash (geohash)
          • Geohash string (geohashstr)
          • Geolocated Accuracy Radius with MaxMind GeoIP2 (mm2accuracyradius)
          • Geolocated ASN (mmasn)
          • Geolocated ASN with MaxMind GeoIP2 (mm2asn)
          • Geolocated AS Organization Name with MaxMind GeoIP2 (mm2asorg)
          • Geolocated AS owner (mmasowner)
          • Geolocated City (mmcity)
          • Geolocated City with MaxMind GeoIP2 (mm2city)
          • Geolocated Connection Speed (mmspeed)
          • Geolocated connection type with MaxMind GeoIP2 (mm2con)
          • Geolocated Coordinates (mmcoordinates)
          • Geolocated coordinates with MaxMind GeoIP2 (mm2coordinates)
          • Geolocated Country (mmcountry)
          • Geolocated Country with MaxMind GeoIP2 (mm2country)
          • Geolocated ISP (mmisp)
          • Geolocated ISP name with MaxMind GeoIP2 (mm2isp)
          • Geolocated Latitude (mmlatitude)
          • Geolocated Latitude with MaxMind GeoIP2 (mm2latitude)
          • Geolocated Level 1 Subdivision with MaxMind GeoIP2 (mm2subdivision1)
          • Geolocated Level 2 Subdivision with MaxMind GeoIP2 (mm2subdivision2)
          • Geolocated Longitude (mmlongitude)
          • Geolocated Longitude with MaxMind GeoIP2 (mm2longitude)
          • Geolocated Organization (mmorg)
          • Geolocated organization name with MaxMind GeoIP2 (mm2org)
          • Geolocated Postal Code (mmpostalcode)
          • Geolocated Postal Code with MaxMind GeoIP2 (mm2postalcode)
          • Geolocated Region (mmregion)
          • Geolocated Region Name (mmregionname)
          • ISO-3166-1 Continent Alpha-2 Code (continentalpha2)
          • ISO-3166-1 Continent Name (continentname)
          • ISO-3166-1 Country Alpha-2 Code (countryalpha2)
          • ISO-3166-1 Country Alpha-2 Continent (countrycontinent)
          • ISO-3166-1 Country Alpha-3 Code (countryalpha3)
          • ISO-3166-1 Country Latitude (countrylatitude)
          • ISO-3166-1 Country Longitude (countrylongitude)
          • ISO-3166-1 Country Name (countryname)
          • Latitude (latitude)
          • Latitude and longitude coordinates (latlon)
          • Longitude (longitude)
          • Parse geocoord format (parsegeo)
          • Represent geocoord format (reprgeo)
          • Round coordinates (gridlatlon)
        • JSON group
          • Jq evaluation (jqeval)
          • Jq filter compilation (jqcompile)
          • Json value type (label)
          • To json (jsonparse)
        • Logic group
          • And (and)
          • Not (not)
          • Or (or)
        • Mathematical group
          • Arc cosine (acos)
          • Arc sine (asin)
          • Arc tangent (atan)
          • Bitwise AND (band, &)
          • Bitwise left shift (lshift, <<)
          • Bitwise NOT (bnot, ~)
          • Bitwise OR (bor, |)
          • Bitwise right shift (rshift, >>)
          • Bitwise unsigned right shift (urshift, >>>)
          • Bitwise XOR (bxor, ^)
          • Cosine (cos)
          • e (mathematical constant) (e)
          • Exponential: base e (exp)
          • Hyperbolic cosine (cosh)
          • Hyperbolic sine (sinh)
          • Hyperbolic tangent (tanh)
          • Logarithm: base 2 (log2)
          • Logarithm: base 10 (log10)
          • Logarithm: natural / arbitrary base (log)
          • Pi (mathematical constant) (pi)
          • Sine (sin)
          • Tangent (tan)
        • Meta Analysis group
          • Pragma value (pragmavalue)
          • Table name (tablename)
        • Name group
          • Any name matches (anymatches)
          • Glob pattern on names (nameglob)
        • Network group
          • HTTP Status Description (httpstatusdescription)
          • HTTP Status Type (httpstatustype)
          • IP Protocol (ipprotocol)
          • IP Reputation Score (reputationscore)
          • IP Reputation Tags (reputation)
          • IPv4 legal use (purpose)
          • IPv6 host number (host)
          • IPv6 routing number (routing)
          • Is IPv4 (ipip4)
          • Is Private IPv4 (isprivate)
          • Is Public IPv4 (ispublic)
          • Squid Black Lists Flags (sbl)
        • Order group
          • Equal (eq, =)
          • Equal - case insensitive (eqic)
          • Greater or equal (ge, >=)
          • Greater than (gt, >)
          • Less or equal (le, <=)
          • Less than (lt, <)
          • Not equal (ne, /=)
        • Packet group
          • Ethernet destination MAC address (etherdst)
          • Ethernet payload (etherpayload)
          • Ethernet source MAC address (ethersrc)
          • Ethernet status (etherstatus)
          • Ethernet tag (ethertag)
          • EtherType (ethertype)
          • Has Ethernet frame (hasether)
          • Has IPv4 datagram (hasip4)
          • Has TCP segment (hastcp)
          • Has UDP datagram (hasudp)
          • IPv4 destination address (ip4dst)
          • IPv4 differentiated services (ip4ds)
          • IPv4 explicit congestion notification (ip4ecn)
          • IPv4 flags (ip4flags)
          • IPv4 fragment offset (ip4fragment)
          • IPv4 header checksum (ip4cs)
          • IPv4 header length (ip4hl)
          • IPv4 identification (ip4ident)
          • IPv4 payload (ip4payload)
          • IPv4 protocol (ip4proto)
          • IPv4 source address (ip4src)
          • IPv4 status (ip4status)
          • IPv4 time to live (ip4ttl)
          • IPv4 total length (ip4len)
          • IPv4 type of service (ip4tos)
          • TCP ACK (tcpack)
          • TCP checksum (tcpcs)
          • TCP destination port (tcpdst)
          • TCP flags (tcpflags)
          • TCP header length (tcphl)
          • TCP payload (tcppayload)
          • TCP sequence number (tcpseq)
          • TCP source port (tcpsrc)
          • TCP status (tcpstatus)
          • TCP urgent pointer (tcpurg)
          • TCP window size (tcpwin)
          • UDP checksum (udpcs)
          • UDP destination port (udpdst)
          • UDP length (udplen)
          • UDP payload (udppayload)
          • UDP source port (udpsrc)
          • UDP status (udpstatus)
        • Statistical group
          • Approximated estimation (estimation)
          • HyperLogLog++ pack (pack)
          • HyperLogLog++ unpack (unpackhllpp)
        • String group
          • Contains (has, ->)
          • Contains - case insensitive (weakhas)
          • Contains tokens (toktains)
          • Contains tokens - case insensitive (weaktoktains)
          • Edit distance: Damerau (damerau)
          • Edit distance: Hamming (hamming)
          • Edit distance: Levenshtein (levenshtein)
          • Edit distance: OSA (osa)
          • Ends with (endswith)
          • Format number (formatnumber)
          • Hostname public suffix (publicsuffix)
          • Hostname root domain (rootdomain)
          • Hostname root prefix (rootprefix)
          • Hostname root suffix (rootsuffix)
          • Hostname subdomains (subdomain)
          • Hostname top level domain (topleveldomain)
          • Is empty (isempty)
          • Is in (`in`, <-)
          • Is in - case insensitive (weakin)
          • Length (length)
          • Locate (locate)
          • Lower case (lower)
          • Matches (matches, ~)
          • Peek (peek)
          • Replace all (replaceall)
          • Replace first (replace)
          • Shannon entropy (shannonentropy)
          • Split (split)
          • Split regexp (splitre)
          • Starts with (startswith)
          • Substitute (subs)
          • Substitute all (subsall)
          • Substring (substring)
          • Trim both sides (trim)
          • Trim the left side (ltrim)
          • Trim the right side (rtrim)
          • Upper case (upper)
        • Web group
          • Absolute URI (absoluteuri)
          • Opaque URI (opaqueuri)
          • URI authority (uriauthority)
          • URI fragment (urifragment)
          • URI host (urihost)
          • URI path (uripath)
          • URI port (uriport)
          • URI query (uriquery)
          • URI scheme (urischeme)
          • URI ssp (urissp)
          • URI user (uriuser)
          • URL decode (urldecode)
          • User Agent Company (uacompany)
          • User Agent Company URL (uacompanyurl)
          • User Agent Device Icon (uadeviceicon)
          • User Agent Device Information URL (uadeviceinfourl)
          • User Agent Device Type (uadevicetype)
          • User Agent Family (uafamily)
          • User Agent Icon (uaicon)
          • User Agent Information URL (uainfourl)
          • User Agent is Robot (uaisrobot)
          • User Agent Name (uaname)
          • User Agent OS Company (uaoscompany)
          • User Agent OS Company URL (uaoscompanyurl)
          • User Agent OS Family (uaosfamily)
          • User Agent OS Icon (uaosicon)
          • User Agent OS Name (uaosname)
          • User Agent OS URL (uaosurl)
          • User Agent Type (uatype)
          • User Agent URL (uaurl)
          • User Agent Version (uaversion)
    • Working in the search window
      • Generate charts
        • Affinity chord diagram
        • Availability timeline
        • Bipartite chord diagram
        • Bubble chart
        • Chart aggregation
        • Custom date chart aggregation
        • Flame graph
        • Flat world map by coordinates
        • Flat world map by country
        • Google animated heat map
        • Google area map
        • Google heat map
        • Graph diagram
          • Creating a graph diagram
          • Working in the graph diagram
          • Monitor intranet traffic to dangerous websites
        • Histogram
        • Pew Pew map
        • Pie chart
        • Pie layered chart
        • Punch card
        • Robust Random Cut Forest chart
        • Sankey diagram
        • Scatter plot
        • Time heatmap
        • Triple exponential chart
        • Voronoi treemap
      • Data enrichment
        • Upload a lookup table
        • Create a lookup table from a query
        • Add lookup values to your query
        • Manage and edit lookup tables
        • Threat lookups
      • Setting up a data table
        • Modifying the column layout
          • Arrange and resize columns
          • Hide and show columns
          • Change the position of column headers
          • Sort data
          • Setting a default table layout
        • Add a description to a data table
        • Autoparser
          • Autoparse a JSON object
      • Advanced data operations
        • Graphical correlation
          • Cross-Search Graph Diagram
          • Cross-Search Table Join
          • Cross-Search Sankey Diagram
          • Cross-Search Line Chart
        • Custom and union tables
          • Create a custom table
          • Create a union table
          • Manage custom and union tables
        • Create a new aggregation task
        • Inject data to a new table
        • Drill downs
        • Manipulate your data using CyberChef
        • Time series report
      • Use case: eCommerce behavior analysis
        • Step 1. Error analysis using status codes
          • Specific analysis for 404 codes
          • Custom alerts for 404 errors
        • Step 2. Operating system ranking
          • Get the usage share of operating systems
          • Visualize the usage share of operating systems
        • Step 3. Country distribution
          • Build a histogram displaying country distribution
          • Geolocate IP addresses
    • Managing your queries
      • Rename a search
      • Favorite searches
      • Search history
      • Check currently running queries
      • Add a description to your query
      • Block a search
      • Share a query
      • Download query data
      • Close a search
      • Load query data into Excel using the Devo Connector add-in
      • Query priority
    • Best practices for data search
    • Monitoring tables
      • Web application monitoring
      • Alerts monitoring
  • Activeboards
    • Create an Activeboard
    • Manage and filter Activeboards
    • View and edit modes in Activeboards
    • Share and download Activeboards
    • Activeboard JSON
    • LINQ syntax differences between Activeboards and the search window
    • Activeboard widgets
      • Area chart widgets
      • Column chart widgets
      • Donut chart widgets
      • Heatmap widgets
      • Line chart widgets
      • Pie chart widgets
      • Simple value widgets
      • Table widgets
      • Voronoi diagram widgets
      • Setting a time range in Widgets
    • Activeboard inputs
      • Using a select type input
      • Using a text box type input
      • Calling an input value from a widget
      • Show default data before entering values in an input
    • Setting a time range in Activeboards
      • Time range options for Activeboards and Widgets
      • Date language expressions for Activeboards and Widgets
      • Active Refresh
  • Dashboards
    • Working with dashboard widgets
      • Availability timeline widget
      • Chord diagram widget
      • Circle world map widget
      • Color key value widget
      • Color world map widget
      • Column chart widget
      • Comparative chart widget
      • Funnel widget
      • Gauge meter widget
      • Google heatmap widget
      • Heat calendar widget
      • Line chart widget
        • Customize your Line chart
      • Monitoring widget
      • Pie chart widget
      • Punch card widget
      • Sectored pie chart widget
      • Table widget
      • Time heatmap widget
      • Tree diagram widget
      • Voronoi tree widget
    • Configuring and sharing dashboards
  • Alerts and notifications
    • Creating new alerts
      • Alert trigger methods
        • Each alert type
        • Several alert type
        • Low alert type
          • Inactivity alert
        • Rolling alert type
        • Deviation alert type
        • Gradient alert type
      • Create an alert based on triggered alerts
    • Configuring alerts
      • Manage defined alerts
      • Manage sending policies
      • Manage delivery methods
        • Email delivery methods
        • HTTP-JSON delivery methods
        • Service Desk delivery methods
        • Jira delivery methods
        • Pushover delivery methods
        • PagerDuty delivery methods
        • Slack delivery methods
      • Manage anti-flooding policies
      • Make an alert available for panels
      • Pre-installed alert reference
    • Managing triggered alerts
      • Add a comment to a triggered alert
      • Apply a filter for post-processing
  • Panels
    • Create and customize a panel
    • Adding an alert to a panel
    • Adding a query to a panel
    • Using panels
  • Applications
    • Devo Security Operations
      • Overview Dashboard
      • Triage
        • Triaging alerts
        • Triaging investigations
      • Investigations
      • Threat Hunting
      • Use cases
        • Phishing attack
        • Command & Control
        • Alerting system status
    • Devo Stats
      • Working in the Devo Stats application
      • Application tabs and widgets
        • User tab
        • Volume tab
        • Query tab
          • User Query Info
          • CPU Query Info
          • CPU Query Info Multidomain
        • Status tab
    • Security Insights
      • Installing Security Insights
        • Security Insights lookups
      • Configuring Security Insights
      • Navigating Security Insights
        • Overview tab
        • Threats tab
        • Network tab
        • DNS tab
        • Firewall tab
        • Proxy tab
        • Access tab
        • Web tab
        • IDS tab
    • Service Operations
      • Basic concepts
      • Installation
      • Global models
      • Technologies configuration
      • Models configuration
      • Service overview
      • Incidents viewer
      • Monitors
      • User experience management
      • Use case for service operations
        • Initial analysis
        • Model configuration
        • Running the model
        • Incidents
    • Systems Monitoring
      • Basic monitoring
      • Advanced monitoring
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Applications / Service Operations / Models configuration

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Models configuration

First time execution

Go to Devo’s main menu and click on Applications > Service Operations. Please refer to the installation section if Service Operations does not appear in the list of available applications.

After the application’s initial loading process, you should see Service Operation’s welcome sections:

Service Operations manages two types of models: global and domain-specific. Typically, the first execution will yield no available results for domain models, and the application will inform about this status as shown in the previous screenshot. In the following sections of this document, the full procedure to create a new model will be explained, but at this point it is also possible to click on the Global maps tab and select one of the Devo-curated models that are available off-the-shelf. Please refer to the Global maps section in this documentation for more information on the access and usage of global models.

Click on the Go to administration button. The administration section of Service Operations will be loaded and it will go straight into the models management section, listing all available models in the current domain:

Creating a new model

Creating models in Service Operations is a fairly iterative process that commonly starts with sketching the general service or application model to monitor, and how it breaks down in terms of main building blocks, subsystems, and so forth, generally reaching the lowest level of detail with the atomic KPIs and/or KQIs that rule the operational, performance or business related-status of their affecting entities. Once that rough design of the service model is done, it becomes a far simpler task to begin translating that design in terms of actual entities and relationships in Service Operations. As a general recommendation, it is a good idea to work with two browser tabs simultaneously, the first one to navigate and perform the actual configurations on Service Operations and the second one to run and refine any queries that will be necessary for the model creation.

Please follow the steps specified in the next section to complete the creation of a new model:

  1. Go to the administration interface by clicking on the config icon in the Service Operations main menu.

  2. Click on Manage models under the Models main section on the left menu. A list of all available maps in the domain and their associated categories will be shown:

  3. Click on the Create new model button. The interface changes to the model editing mode, showing a blank configuration for the newly created one.
  4. Once there, to configure the new map, collapse the left menu (button 1 in the image): Hide the main menu of the administration module.
  5. Contextual editing tools: Add entity "+", etc., (button 2 in the image): addition, cloning or deletion of entities in the model. Since it is a context-based tool, the number of active options will vary depending on the selected entity in the map.
  6. General map setting (beside button 3, "Publish", in the image): Shows or hides the general configuration parameters of the model.

Creating entities

Click on the "+" button to add a new entity to the model. A form will be shown with all necessary parameters to be set in order to create the new entity:

Entity definition section

Parameter

Description

Value type

Auto mode

Overall behavior of the entity in terms of its status calculation. When auto-mode = off, the value of the entity will be retrieved from the result of the associated query defined for it. If auto-mode = on, the result of the value will be ignored and overrode with the warning and critical status definition as specified below.

Enabled / disabled

Name

Name of the entity

Text string

Description

Textual description of the entity

Text string

Icon

Graphical representation of the entity

Icon of the Devo icons list

Family group

Logical group the entity belongs to

Text string

Query

LinQ-format Devo query used to calculate the numeric value of the entity. The numeric value assumed by the entity will correspond to the last ‘select’ clause in the query

Query in LinQ format

Discovery key (Component value)

Column value used to identify all entity instances

Single value from the last grouping key of the specified Devo query

Inventory query

LinQ-format Devo query used to retrieve the inventory information referred to the same entity.

Query in LinQ format

Critical status definition

List of status criteria that correspond to ‘critical’ status for a summary entity

Criteria from a list

Warning status definition

List of status criteria that correspond to ‘warning’ status for a summary entity

Criteria from a list

Metadata section

Parameter

Description

Value type

Type

Main category that defines the entity being modeled.

Some of the entity types are utilized for automatic calculations of service metrics and incidents. For example, the ‘KPI’ type is reserved for any fundamental entity that monitors a concrete metric affecting its parent node.

Additionally, types ‘user’, ‘session’ and ‘device’ are utilized by the User Experience module to automatically compose the status of the service from an end-user perspective.

List of predefined values

Subtype

Subtype of the entity, more oriented to the environment or purpose it is defined, e.g., business-specific, operational, etc.

List of predefined values or custom string

Additional metadata fields

Customizable data fields per entity that can hold any sort of additional information or parameters.

Typically, these metadata fields are utilized as filtering criteria together with ‘type’ and ‘subtype’.

Metadata fields are configured as key/value pairs. The key is defined as a string, whereas the value has two different possibilities: static value (treated as another string) or a query

Key, value pairs, composed by string + string or string + LinQ query


Impact assessment section

Parameter

Description

Value type

Issue symptoms

Textual information that can provide a guidance on the best way to understand or diagnose an incident whenever it occurs

Text string

Next best actions

Textual information listing the steps that could be taken to fix or mitigate the impact of an incident.

Multiple text strings

Impact evaoluation definition

Query that is triggered any time an incident affects the corresponding entity to calculate the amount of entities directly affected by it.

For example, if an entity definition models the operational status of a web server, the impact evaluation query could be defined to calculate the subset of client hosts that have received an HTTP 500 code as a result of any connection request.

LinQ query

Impact evaluation unit

Description or unit of the entities affected by an incident (e.g., “end-users”, “network nodes”)

String

Linking entities 

To link two already-created entities use the following procedure:

  1. Click on the source entity. The entity will be shown highlighted in the model, and a icon in the upper part of the node will be displayed.

  2. Click on the button, keeping the button pressed down by your mouse, and start dragging the arrow to its destination.

  3. Release the button on your mouse when the arrow is pointing at the border of the targeted entity.

NOTE: Remember the relationship you are establishing is based upon impact. That means, links should be read as ‘source entity impacts the status of the targeted entity’.

Linking entities using a link criteria

The mechanism described in the previous paragraph is the standard to link entities in an all-to-all way. That means, the following table of results shall be expected when linking entities using that approach:

Cardinality of source entity

Cardinality of target entity

Expected result

One (e.g., no discovery key defined or only one entity value discovered)

One

The established link is rendered as a one-to-one relationship

One

Many (e.g., a discovery key has been defined and there are multiple discovered entities)

Single one-to-one links are rendered, one per discovered target entity

Many

One

Single one-to-one links are rendered, one per discovered source entity

Many

Many

Full all-to-all relationships mesh

In some situations though, it is necessary to link sources and targets based upon some criteria. In the event of this, it is possible to set a linking criteria to ensure only those links will be created.

The procedure to observe is as follows:

  1. Create a link between two different entities using the procedure described in the previous section.

  2. Click on the link (arrow). A form in the right hand side of the screen will be displayed with two options:

  1. Use the dropdown selectors to set the linking criteria between the two entities. Service Operations will list all grouping keys defined in both source and target entities' value calculation queries. The way this should be interpreted is as follows: “link the entities whose value in the ‘from’ column matches exactly the value of the ‘to’ column".

  1. Click apply. The link criteria is established and displayed in textual form on top of the arrow between the two linked entities.

NOTE: By definition, only those entities with grouping keys in their value calculation definition can be linked using this mechanism. If Service Operations cannot retrieve the grouping keys for both queries, a message in the same form will be displayed informing of this situation.

Setting the general configuration for the model

These settings describe the general characteristics and structure of a model. Among other things, these settings are used to configure the overall behavior of Service Operations mainly by enabling or disabling its main functional modules. Ancillary configurations are also performed in this block, such as the predefined analysis time range, etc:

Parameter

Description

Value type

Model name

Name of the model

Text string

Model icon

Icon used to describe the model in a visual way

Uploaded filename | URL

Category

Logical group the model belongs to

Selectable or custom category text string

Subcategory

Logical subgroup the entity belongs to

Selectable or custom subcategory text string

Time range

Default time window utilized to report the status of the different entities and metrics

Selectable numeric value and unit (e.g., 24 - hours)

Level - N name

Descriptive name of the N-level in the hierarchy

Text string

Inventory query

LinQ-format Devo query used to retrieve the inventory information referred to the same entity.

Query in LinQ format

Visual theme

Application visualization theme or visual skin

Light | Dark

Accent color

Main application color for visual components and texts

RGB coded in hexadecimal (#XXYYZZ)

PDF report tile

File name of the .pdf reports

Text String

PDF logo

Image file attached to the .pdf report as corporate logo

Uploaded filename | URL


Configuration subsections for Topology map

Parameter

Description

Value type

Enabled

Status of the module

Enabled | Disabled

Order in main menu

Location in Service Operations main menu

Integer within 1 to 10 interval. 1 = first item in Service Operations main menu (left), 10 = last item (right)

Layout

Default layout schema applied to the nodes visualization in the map

Hierarchy, Radial, Standard, Sequential, Organic, Structural, Lens

Orientation

Default layout orientation

Left to right, Right to left, Top to bottom, Bottom to top

Background image

Background image applied to the model

Uploaded filename | URL

Background image position

Rendering options for the background image

Contain | Cover | Center

Status panel

Availability of the status tiles panel

Enabled | Disabled

Status panel expanded

Show the status panel by default when accessing the topology map

Enabled | Disabled


Configuration subsections for Incidents viewer, Monitors, Incidents diagnostics, Traffic viewer, Alerts and Workflows, User Experience

Parameter

Description

Value type

Enabled

Status of the module

Enabled | Disabled

Order in main menu

Location in Service Operations main menu

Integer within 1 to 10 interval. 1 = first item in Service Operations main menu (left), 10 = last item (right)

Administration of models

Under the Manage models section of the Service Operations administration section it is possible to perform the following actions:

  1. List or filter out models based upon their category.

  2. Perform the following actions:

    1. Edit: Go to the editing section with the selected model.

    2. Copy / clone: Create a new model using the selected one as template.

    3. Delete: Erase the selected model.

Administration from the editing section

There is a number of additional options available for the management of models, and accessible through the general settings menu in the editing section:

  1. Combine model: Allows the addition of the entities and nodes definition of another existing model within the current one.

  2. Rename / copy: Create a copy of the current model.

  3. Delete: Erase the current model.

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