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  • The Devo data analytics platform
    • How Devo indexes data
    • How Devo works
    • Key concepts
  • Getting started
    • Sign up and log in
    • Navigating the Devo app
      • Navigation pane
      • Home area
    • User preferences
    • Devo video tutorials
      • Domain administration videos
      • Sending data to Devo videos
      • Searching data videos
      • Activeboards videos
      • Panels videos
      • Applications videos
  • Domain administration
    • Users and roles
      • Managing users
      • Monitoring user activity
      • Managing roles
        • Assign resources to a role
      • Role permissions
      • Role mapping
    • Security credentials
      • Access keys
      • X.509 certificates
      • Authentication tokens
    • Applications gallery
    • Domain preferences
    • User authentication
      • Password
      • SAML
        • Google as an identity provider
        • Okta as an identity provider
        • OneLogin as an identity provider
        • O365/Azure AD as an identity provider
      • OpenID
    • Data processes and feeds
      • Aggregation tasks
      • Injections
      • Permalinks
      • API & OData feeds
  • Sending data to Devo
    • The Devo In-House Relay
      • Installing the Devo Relay
        • Install the Relay on an Ubuntu box (v1.4.2)
        • Install the Relay on a Red Hat or CentOS box (v1.4.2)
        • Install with Docker
      • Configuring the In-House Relay
        • Relay rules
          • Defining a relay rule
          • The 4 predefined relay rules
          • 5 common relay rule scenarios
            • Scenario 1: Apply a fixed tag to all events
            • Scenario 2: Apply a Devo tag based on data found in the inbound event
            • Scenario 3: Filter out unwanted events
            • Scenario 4: Assign dynamic Devo tag using inbound source data
            • Scenario 5: Appending the inbound syslog tag to the outbound Devo tag
          • Using regex in relay rules
        • Customizing In-House Relay settings
        • Managing the relay on the command line
        • Setting up High-Availability with Keepalived (v1.4.2)
        • Relay buffers
      • Relay migration
      • Sending SSL/TLS encrypted events to the Devo relay
      • Relay troubleshooting tips (v1.4.2)
        • Relay troubleshooting tips (v1.4.0)
        • Relay troubleshooting tips (for versions prior to 1.4.0)
    • Event sources
      • Unix-like machines
        • Installing Devo packages for *nix
        • Third-party syslog tools configuration
          • rsyslog
            • Simple sending using rsyslog
            • Secure sending using rsyslog
            • Monitoring files using rsyslog
            • Obsolete legacy format
              • Simple sending using rsyslog (Obsolete legacy format)
              • Secure sending using rsyslog (Obsolete legacy format)
              • Monitoring files using rsyslog (Obsolete legacy format)
          • syslog-ng
            • Simple sending using syslog-ng
            • Secure sending using syslog-ng
            • Monitoring files using syslog-ng
          • syslog/syslogd
        • SELinux configuration conflicts
      • Windows
        • Devo Agent for Windows
        • Configuring WMI for Devo file monitoring
        • NXLog for Windows event collection
      • MacOS X
      • Cloud services
        • AWS S3 Buckets
      • Commercial products
      • Custom apps
        • Java apps
          • JDK java.util.logging
          • Scoja client library
          • Sample code
        • Node.js apps
        • Python apps
      • Universal Agent
        • Deployment scenarios
        • Pre-integrated query packs
        • Data querying in Devo
        • Universal Agent Manager deployment
          • Generic deployment guidelines
          • Universal Agent Manager - CentOS 7 Deployment
          • Universal Agent Manager - CentOS 8 Deployment
          • Universal Agent Manager - Debian 9 Deployment
          • Universal Agent Manager - Debian 10 Deployment
          • Universal Agent Manager - RHEL 7 Deployment
          • Universal Agent Manager - RHEL 8 Deployment
          • Universal Agent Manager - Ubuntu 18 Deployment
        • Universal Agent deployment
        • Universal Agent Manager user manual
          • Using queries
          • Managing query packs
        • Operational guidelines
          • Files fetcher
        • Performance considerations
    • Other data collection methods
      • HTTP endpoint
      • Logstash
      • Fluentd
      • NXLog
    • Uploading log files
    • Devo software
  • Parsers and collectors
    • About Devo tags
    • Special Devo tags and data tables
      • Union tables
    • List of Devo parsers
      • Business & Consumer
      • Cloud technologies
        • casb.netskope
        • cdn.akamai
        • cloud.aws.cloudtrail.events
          • Forwarding the events using Node.js
          • Forwarding the events using Python
        • cloud.aws.cloudwatch.events
        • cloud.azure
        • cloud.cloud_foundry
        • cloud.office365.siem
      • Databases
        • db.mysql
      • Host and Operating Systems
        • box.unix
        • box.vmware
        • box.win
        • box.win_nxlog
        • box.win_snare
      • Network and application security
        • auth.cisco
        • auth.secureauth
        • auth.securenvoy
        • av.mcafee
        • av.sophos
        • box.iptables
        • edr.carbonblack
        • edr.cylance
        • edr.fireeye.alerts
        • edr.minervalabs.events
        • edr.paloalto
        • endpoint.symantec
        • firewall.checkpoint
        • firewall.cisco firepower and vpn.cisco
        • firewall.fortinet
        • firewall.huawei
        • firewall.juniper
        • firewall.paloalto
          • Sending Palo Alto events to Devo relay using SSL
        • firewall.pfsense
        • firewall.sonicwall
        • firewall.sophos
        • firewall.sophos.xgfirewall
        • firewall.stonegate
        • firewall.windows
        • ids.extrahop
        • mail.proofpoint
        • nac.aruba
        • network.meraki
        • network.versa
        • network.vmware
        • proxy.bluecoat
        • proxy.forcepoint
        • proxy.squid
        • proxy.zscaler
        • uba.varonis
        • vuln.beyondtrust
        • vpn.pulsesecure.sa
        • vpn.zscaler
      • Network connectivity
        • netstat.netflow
        • dns.bind
        • dns.windows
        • ftp.iis
      • Web servers
        • web.apache
        • web.apache.mod-security
        • web.iis
        • web.jboss
        • web.nginx
        • web.tomcat
      • Technologies supported in CEF syslog format
        • cef0.forcepoint.security
        • cef0.forescoutTechnologies.counteract
        • cef0.zscaler
    • Collectors
      • AWS collector
      • Google Cloud Platform collector
      • G Suite collectors
        • G Suite Alerts collector
        • G Suite Reports collector
      • Microsoft Azure collector
      • Microsoft Graph collector
      • Office 365 collector
      • Okta collectors
        • Okta collector
        • Okta Advanced Server Access collector
      • OneLogin collector
      • Rapid7 InsightVM collector
      • Salesforce collector
      • Sophos Central collector
  • Searching data
    • Accessing data tables
      • Run a search using a finder
        • Use a custom finder
          • Create a custom finder
          • Assign a custom finder to a role
          • Edit a custom finder
        • Use the aliased finder
          • Add a search to your aliased finder
      • Run a global search
      • Run a LINQ free text query
      • Run a search with selected columns only
        • Selecting specific columns with the Finder
        • Selecting specific columns in LINQ
        • Selecting unrevealed columns
    • Building a query
      • Data types in Devo
      • Build a query in the search window
        • Filter data
        • Filter column data using the OR selector
        • Create columns
        • Group data
        • Aggregate data
      • Build a query using LINQ
        • LINQ query examples
      • Working with JSON objects in data tables
      • Subqueries
      • Operations reference
        • Aggregation operations
          • Average (avg)
          • Count (count)
          • First (first)
          • First not null (nnfirst)
          • HyperLogLog++ (hllpp)
          • HyperLogLog++ Count Estimation (hllppcount)
          • Last (last)
          • Last not null (nnlast)
          • Maximum (max)
          • Median / 2nd quartile / Percentile 50 (median)
          • Minimum (min)
          • Non-null average (nnavg)
          • Non-null standard deviation (biased) (nnstddev)
          • Non-null standard deviation (unbiased) (nnustddev)
          • Non-null variance (biased) (nnvar)
          • Non-null variance (unbiased) (nnuvar)
          • Percentile 10 (percentile10)
          • Percentile 25 / 1st quartile (percentile25)
          • Percentile 5 (percentile5)
          • Percentile 75 / 3rd quartile (percentile75)
          • Percentile 90 (percentile90)
          • Percentile 95 (percentile95)
          • Standard deviation (biased) (stddev)
          • Standard deviation (unbiased) (ustddev)
          • Sum (sum)
          • Sum Square (sum2)
          • Variance (biased) (var)
          • Variance (unbiased) (uvar)
        • Arithmetic group
          • Absolute value (abs)
          • Addition, sum, plus / Concatenation (add, +)
          • Ceiling (ceil)
          • Cube root (cbrt)
          • Division (div, \)
          • Division remainder (rem, %)
          • Floor (floor)
          • Modulo (mod, %%)
          • Multiplication, product (mul, *)
          • Power (pow)
          • Real division (rdiv, /)
          • Rounding (round)
          • Sign (signum)
          • Square root (sqrt)
          • Subtraction, minus / Additive inverse (sub, -)
        • Conversion group
          • Duration (duration)
          • Format date (formatdate)
          • From base16, b16, hex (from16)
          • From base64, b64 (from64)
          • From UTF8 (fromutf8)
          • From Z85, base85 (fromz85)
          • Human size (humanSize)
          • Make byte array (mkboxar)
          • Parse date (parsedate)
          • Regular expression, regexp (re)
          • Template (template)
          • Timestamp (timestamp)
          • To base16, b16, hex (to16)
          • To base64, b64, hex (to64)
          • To BigInt (bigint)
          • To boolean (bool)
          • To Float (float)
          • To image (image)
          • To Int (int)
          • To IPv4 (ip4)
          • To IPv4 net (net4)
          • To IPv6 (ip6)
          • To IPv6 compatible (compatible)
          • To IPv6 mapped (mapped)
          • To IPv6 net (net6)
          • To IPv6 translated (translated)
          • To MAC address (mac)
          • To string (str)
          • To string (stringify)
          • To UTF8 (toutf8)
          • To Z85, base85 (toz85)
        • Cryptography group
          • MD5 hash function (md5)
          • SHA1 hash function (sha1)
          • SHA256 hash function (sha256)
          • SHA512 hash function (sha512)
        • Date group
          • Day / Day of the month (day)
          • Day of the week (dayofweek)
          • Day of the year (dayofyear)
          • Epoch milliseconds (epoch)
          • Hour (hour)
          • Millisecond (millisecond)
          • Minute (minute)
          • Month (month)
          • Period (period)
          • Second (second)
          • Today (today)
          • Tomorrow (tomorrow)
          • Year (year)
          • Yesterday (yesterday)
        • Flow group
          • Conditional (ifthenelse)
          • Decode, switch (decode)
          • Null value locator (nvl)
        • General group
          • Is not null (isnotnull)
          • Is null (isnull)
        • Geolocation group
          • Coordinates distance (distance)
          • Geocoord (geocoord)
          • Geographic coordinate system (coordsystem)
          • Geohash (geohash)
          • Geohash string (geohashstr)
          • Geolocated Accuracy Radius with MaxMind GeoIP2 (mm2accuracyradius)
          • Geolocated ASN (mmasn)
          • Geolocated ASN with MaxMind GeoIP2 (mm2asn)
          • Geolocated AS Organization Name with MaxMind GeoIP2 (mm2asorg)
          • Geolocated AS owner (mmasowner)
          • Geolocated City (mmcity)
          • Geolocated City with MaxMind GeoIP2 (mm2city)
          • Geolocated Connection Speed (mmspeed)
          • Geolocated connection type with MaxMind GeoIP2 (mm2con)
          • Geolocated Coordinates (mmcoordinates)
          • Geolocated coordinates with MaxMind GeoIP2 (mm2coordinates)
          • Geolocated Country (mmcountry)
          • Geolocated Country with MaxMind GeoIP2 (mm2country)
          • Geolocated ISP (mmisp)
          • Geolocated ISP name with MaxMind GeoIP2 (mm2isp)
          • Geolocated Latitude (mmlatitude)
          • Geolocated Latitude with MaxMind GeoIP2 (mm2latitude)
          • Geolocated Level 1 Subdivision with MaxMind GeoIP2 (mm2subdivision1)
          • Geolocated Level 2 Subdivision with MaxMind GeoIP2 (mm2subdivision2)
          • Geolocated Longitude (mmlongitude)
          • Geolocated Longitude with MaxMind GeoIP2 (mm2longitude)
          • Geolocated Organization (mmorg)
          • Geolocated organization name with MaxMind GeoIP2 (mm2org)
          • Geolocated Postal Code (mmpostalcode)
          • Geolocated Postal Code with MaxMind GeoIP2 (mm2postalcode)
          • Geolocated Region (mmregion)
          • Geolocated Region Name (mmregionname)
          • ISO-3166-1 Continent Alpha-2 Code (continentalpha2)
          • ISO-3166-1 Continent Name (continentname)
          • ISO-3166-1 Country Alpha-2 Code (countryalpha2)
          • ISO-3166-1 Country Alpha-2 Continent (countrycontinent)
          • ISO-3166-1 Country Alpha-3 Code (countryalpha3)
          • ISO-3166-1 Country Latitude (countrylatitude)
          • ISO-3166-1 Country Longitude (countrylongitude)
          • ISO-3166-1 Country Name (countryname)
          • Latitude (latitude)
          • Latitude and longitude coordinates (latlon)
          • Longitude (longitude)
          • Parse geocoord format (parsegeo)
          • Represent geocoord format (reprgeo)
          • Round coordinates (gridlatlon)
        • JSON group
          • Jq evaluation (jqeval)
          • Jq filter compilation (jqcompile)
          • Json value type (label)
          • To json (jsonparse)
        • Logic group
          • And (and)
          • Not (not)
          • Or (or)
        • Mathematical group
          • Arc cosine (acos)
          • Arc sine (asin)
          • Arc tangent (atan)
          • Bitwise AND (band, &)
          • Bitwise left shift (lshift, <<)
          • Bitwise NOT (bnot, ~)
          • Bitwise OR (bor, |)
          • Bitwise right shift (rshift, >>)
          • Bitwise unsigned right shift (urshift, >>>)
          • Bitwise XOR (bxor, ^)
          • Cosine (cos)
          • e (mathematical constant) (e)
          • Exponential: base e (exp)
          • Hyperbolic cosine (cosh)
          • Hyperbolic sine (sinh)
          • Hyperbolic tangent (tanh)
          • Logarithm: base 2 (log2)
          • Logarithm: base 10 (log10)
          • Logarithm: natural / arbitrary base (log)
          • Pi (mathematical constant) (pi)
          • Sine (sin)
          • Tangent (tan)
        • Meta Analysis group
          • Pragma value (pragmavalue)
          • Table name (tablename)
        • Name group
          • Any name matches (anymatches)
          • Glob pattern on names (nameglob)
        • Network group
          • HTTP Status Description (httpstatusdescription)
          • HTTP Status Type (httpstatustype)
          • IP Protocol (ipprotocol)
          • IP Reputation Score (reputationscore)
          • IP Reputation Tags (reputation)
          • IPv4 legal use (purpose)
          • IPv6 host number (host)
          • IPv6 routing number (routing)
          • Is IPv4 (ipip4)
          • Is Private IPv4 (isprivate)
          • Is Public IPv4 (ispublic)
          • Squid Black Lists Flags (sbl)
        • Order group
          • Equal (eq, =)
          • Equal - case insensitive (eqic)
          • Greater or equal (ge, >=)
          • Greater than (gt, >)
          • Less or equal (le, <=)
          • Less than (lt, <)
          • Not equal (ne, /=)
        • Packet group
          • Ethernet destination MAC address (etherdst)
          • Ethernet payload (etherpayload)
          • Ethernet source MAC address (ethersrc)
          • Ethernet status (etherstatus)
          • Ethernet tag (ethertag)
          • EtherType (ethertype)
          • Has Ethernet frame (hasether)
          • Has IPv4 datagram (hasip4)
          • Has TCP segment (hastcp)
          • Has UDP datagram (hasudp)
          • IPv4 destination address (ip4dst)
          • IPv4 differentiated services (ip4ds)
          • IPv4 explicit congestion notification (ip4ecn)
          • IPv4 flags (ip4flags)
          • IPv4 fragment offset (ip4fragment)
          • IPv4 header checksum (ip4cs)
          • IPv4 header length (ip4hl)
          • IPv4 identification (ip4ident)
          • IPv4 payload (ip4payload)
          • IPv4 protocol (ip4proto)
          • IPv4 source address (ip4src)
          • IPv4 status (ip4status)
          • IPv4 time to live (ip4ttl)
          • IPv4 total length (ip4len)
          • IPv4 type of service (ip4tos)
          • TCP ACK (tcpack)
          • TCP checksum (tcpcs)
          • TCP destination port (tcpdst)
          • TCP flags (tcpflags)
          • TCP header length (tcphl)
          • TCP payload (tcppayload)
          • TCP sequence number (tcpseq)
          • TCP source port (tcpsrc)
          • TCP status (tcpstatus)
          • TCP urgent pointer (tcpurg)
          • TCP window size (tcpwin)
          • UDP checksum (udpcs)
          • UDP destination port (udpdst)
          • UDP length (udplen)
          • UDP payload (udppayload)
          • UDP source port (udpsrc)
          • UDP status (udpstatus)
        • Statistical group
          • Approximated estimation (estimation)
          • HyperLogLog++ pack (pack)
          • HyperLogLog++ unpack (unpackhllpp)
        • String group
          • Contains (has, ->)
          • Contains - case insensitive (weakhas)
          • Contains tokens (toktains)
          • Contains tokens - case insensitive (weaktoktains)
          • Edit distance: Damerau (damerau)
          • Edit distance: Hamming (hamming)
          • Edit distance: Levenshtein (levenshtein)
          • Edit distance: OSA (osa)
          • Ends with (endswith)
          • Format number (formatnumber)
          • Hostname public suffix (publicsuffix)
          • Hostname root domain (rootdomain)
          • Hostname root prefix (rootprefix)
          • Hostname root suffix (rootsuffix)
          • Hostname subdomains (subdomain)
          • Hostname top level domain (topleveldomain)
          • Is empty (isempty)
          • Is in (`in`, <-)
          • Is in - case insensitive (weakin)
          • Length (length)
          • Locate (locate)
          • Lower case (lower)
          • Matches (matches, ~)
          • Peek (peek)
          • Replace all (replaceall)
          • Replace first (replace)
          • Shannon entropy (shannonentropy)
          • Split (split)
          • Split regexp (splitre)
          • Starts with (startswith)
          • Substitute (subs)
          • Substitute all (subsall)
          • Substring (substring)
          • Trim both sides (trim)
          • Trim the left side (ltrim)
          • Trim the right side (rtrim)
          • Upper case (upper)
        • Web group
          • Absolute URI (absoluteuri)
          • Opaque URI (opaqueuri)
          • URI authority (uriauthority)
          • URI fragment (urifragment)
          • URI host (urihost)
          • URI path (uripath)
          • URI port (uriport)
          • URI query (uriquery)
          • URI scheme (urischeme)
          • URI ssp (urissp)
          • URI user (uriuser)
          • URL decode (urldecode)
          • User Agent Company (uacompany)
          • User Agent Company URL (uacompanyurl)
          • User Agent Device Icon (uadeviceicon)
          • User Agent Device Information URL (uadeviceinfourl)
          • User Agent Device Type (uadevicetype)
          • User Agent Family (uafamily)
          • User Agent Icon (uaicon)
          • User Agent Information URL (uainfourl)
          • User Agent is Robot (uaisrobot)
          • User Agent Name (uaname)
          • User Agent OS Company (uaoscompany)
          • User Agent OS Company URL (uaoscompanyurl)
          • User Agent OS Family (uaosfamily)
          • User Agent OS Icon (uaosicon)
          • User Agent OS Name (uaosname)
          • User Agent OS URL (uaosurl)
          • User Agent Type (uatype)
          • User Agent URL (uaurl)
          • User Agent Version (uaversion)
    • Working in the search window
      • Generate charts
        • Affinity chord diagram
        • Availability timeline
        • Bipartite chord diagram
        • Bubble chart
        • Chart aggregation
        • Custom date chart aggregation
        • Flame graph
        • Flat world map by coordinates
        • Flat world map by country
        • Google animated heat map
        • Google area map
        • Google heat map
        • Graph diagram
          • Creating a graph diagram
          • Working in the graph diagram
          • Monitor intranet traffic to dangerous websites
        • Histogram
        • Pew Pew map
        • Pie chart
        • Pie layered chart
        • Punch card
        • Robust Random Cut Forest chart
        • Sankey diagram
        • Scatter plot
        • Time heatmap
        • Triple exponential chart
        • Voronoi treemap
      • Data enrichment
        • Upload a lookup table
        • Create a lookup table from a query
        • Add lookup values to your query
        • Manage and edit lookup tables
        • Threat lookups
      • Setting up a data table
        • Modifying the column layout
          • Arrange and resize columns
          • Hide and show columns
          • Change the position of column headers
          • Sort data
          • Setting a default table layout
        • Add a description to a data table
        • Autoparser
          • Autoparse a JSON object
      • Advanced data operations
        • Graphical correlation
          • Cross-Search Graph Diagram
          • Cross-Search Table Join
          • Cross-Search Sankey Diagram
          • Cross-Search Line Chart
        • Custom and union tables
          • Create a custom table
          • Create a union table
          • Manage custom and union tables
        • Create a new aggregation task
        • Inject data to a new table
        • Drill downs
        • Manipulate your data using CyberChef
        • Time series report
      • Use case: eCommerce behavior analysis
        • Step 1. Error analysis using status codes
          • Specific analysis for 404 codes
          • Custom alerts for 404 errors
        • Step 2. Operating system ranking
          • Get the usage share of operating systems
          • Visualize the usage share of operating systems
        • Step 3. Country distribution
          • Build a histogram displaying country distribution
          • Geolocate IP addresses
    • Managing your queries
      • Rename a search
      • Favorite searches
      • Search history
      • Check currently running queries
      • Add a description to your query
      • Block a search
      • Share a query
      • Download query data
      • Close a search
      • Load query data into Excel using the Devo Connector add-in
      • Query priority
    • Best practices for data search
    • Monitoring tables
      • Web application monitoring
      • Alerts monitoring
  • Activeboards
    • Create an Activeboard
    • Manage and filter Activeboards
    • View and edit modes in Activeboards
    • Share and download Activeboards
    • Activeboard JSON
    • LINQ syntax differences between Activeboards and the search window
    • Activeboard widgets
      • Area chart widgets
      • Column chart widgets
      • Donut chart widgets
      • Heatmap widgets
      • Line chart widgets
      • Pie chart widgets
      • Simple value widgets
      • Table widgets
      • Voronoi diagram widgets
      • Setting a time range in Widgets
    • Activeboard inputs
      • Using a select type input
      • Using a text box type input
      • Calling an input value from a widget
      • Show default data before entering values in an input
    • Setting a time range in Activeboards
      • Time range options for Activeboards and Widgets
      • Date language expressions for Activeboards and Widgets
      • Active Refresh
  • Dashboards
    • Working with dashboard widgets
      • Availability timeline widget
      • Chord diagram widget
      • Circle world map widget
      • Color key value widget
      • Color world map widget
      • Column chart widget
      • Comparative chart widget
      • Funnel widget
      • Gauge meter widget
      • Google heatmap widget
      • Heat calendar widget
      • Line chart widget
        • Customize your Line chart
      • Monitoring widget
      • Pie chart widget
      • Punch card widget
      • Sectored pie chart widget
      • Table widget
      • Time heatmap widget
      • Tree diagram widget
      • Voronoi tree widget
    • Configuring and sharing dashboards
  • Alerts and notifications
    • Creating new alerts
      • Alert trigger methods
        • Each alert type
        • Several alert type
        • Low alert type
          • Inactivity alert
        • Rolling alert type
        • Deviation alert type
        • Gradient alert type
      • Create an alert based on triggered alerts
    • Configuring alerts
      • Manage defined alerts
      • Manage sending policies
      • Manage delivery methods
        • Email delivery methods
        • HTTP-JSON delivery methods
        • Service Desk delivery methods
        • Jira delivery methods
        • Pushover delivery methods
        • PagerDuty delivery methods
        • Slack delivery methods
      • Manage anti-flooding policies
      • Make an alert available for panels
      • Pre-installed alert reference
    • Managing triggered alerts
      • Add a comment to a triggered alert
      • Apply a filter for post-processing
  • Panels
    • Create and customize a panel
    • Adding an alert to a panel
    • Adding a query to a panel
    • Using panels
  • Applications
    • Devo Security Operations
      • Overview Dashboard
      • Triage
        • Triaging alerts
        • Triaging investigations
      • Investigations
      • Threat Hunting
      • Use cases
        • Phishing attack
        • Command & Control
        • Alerting system status
    • Devo Stats
      • Working in the Devo Stats application
      • Application tabs and widgets
        • User tab
        • Volume tab
        • Query tab
          • User Query Info
          • CPU Query Info
          • CPU Query Info Multidomain
        • Status tab
    • Security Insights
      • Installing Security Insights
        • Security Insights lookups
      • Configuring Security Insights
      • Navigating Security Insights
        • Overview tab
        • Threats tab
        • Network tab
        • DNS tab
        • Firewall tab
        • Proxy tab
        • Access tab
        • Web tab
        • IDS tab
    • Service Operations
      • Basic concepts
      • Installation
      • Global models
      • Technologies configuration
      • Models configuration
      • Service overview
      • Incidents viewer
      • Monitors
      • User experience management
      • Use case for service operations
        • Initial analysis
        • Model configuration
        • Running the model
        • Incidents
    • Systems Monitoring
      • Basic monitoring
      • Advanced monitoring
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Use case for service operations

Applications / Service Operations / User experience management

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User experience management

Purpose

The UX module aims to complement the total visibility over a given service by implementing a number of functions that deal specifically with the concept of end-users and their relationship with that modeled service. It is therefore a pre-requisite that the service or application defined in Service Operations has a user interaction component so that an effective usage of this element can be made. Alongside that entity definition, which is mandatory, a number of metrics will be necessary so as to measure the user experience itself.

Users are purposely open-ended concepts for Service Operations. While they will be commonly used to measure the quality of experience or quality of service of the "real" users of an application or service, in some other scenarios the user might take on other meanings. For example, it would be perfectly valid to model a fleet of connected vehicles as "users" within the context of an IoT platform, and the user-experience measuring in that scenario would be gauged utilizing metrics that have to do with latency, performance, connectivity errors ratio and so on.

Closely related to the user concept are sessions and devices. Although not mandatory, commonly these three elements are the most important entities to model and keep track of for a proper characterization of everything related to user's perception of a service and how to monitor it to extract meaningful insights.

All information captured and presented by the module is automatically discovered using the entities' definition form in Service Operations' administration tool. This definition is accomplished simply by tagging the relevant entities in the model as user, device or session in their type. For more details, please refer to the model configuration section of this documentation. Likewise, all relevant metrics and KPIs are automatically discovered by an association rule, i.e., all KPIs depending on an entity with type user are considered by Service Operations as the ones that determine the end-users UX.

Use cases highlights

This module provides the following set of use cases:

  • Automatic discovery of users, devices and sessions.

  • Automatic discovery of all associated KPIs and KQIs that define end user's quality of experience and quality of service.

  • Granular analysis per user, with full access to devices and history of sessions.

  • Direct linkage to raw data sources and monitors for forensic data analysis.

User experience

The module provides two different views of the general end-user experience of a service:

  • Aggregated, summarized overview of the status of the service.

  • Users' experience, session health and device performance analysis.

  • Drill-down analysis per user.

UX summary and key stats

This summarized view is conformed by the analysis of the three main elements in the user experience handling: users, sessions and devices status. The top indicators show the total numbers of each of these entities, both totals and those that present some sort of abnormal status—warning or critical in each case. All identified metrics related to each of them are listed on the lower half of the screen, which also displays a sparkline chart that illustrates the overall trend for each KPI. Use the send to monitor button in each block of KPIs to take the analysis to a specific monitor that includes all listed metrics.

Utilizing the search by user dropdown / predictive search element, it is possible to select a single user of the modeled service for a more detailed view of its particular status.

User drill-down

Once you enter a unique ID, a new section of the module will be presented with all relevant metrics and metadata fields related to its sessions, devices and user data. Each block of information is composed of two main blocks of details: metadata associated to each user, device or session entity, and the list of their respective KQIs / KPIs alongside their current values.

Use the following controls to navigate or get additional information:

  1. Go back to the UX summary section.

  2. Device selector: Since a single user can run different devices, a dropdown selector is implemented to filter out the information and metrics based on a concrete device instance.

  3. Sessions analysis: All sessions can be analyzed in detail navigating their respective raw data by clicking on the analyze button available on the far-right column on the session details table.

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