- The Devo data analytics platform
- Getting started
- Domain administration
-
Sending data to Devo
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The Devo In-House Relay
- Installing the Devo Relay
- Configuring the In-House Relay
- Relay migration
- Sending SSL/TLS encrypted events to the Devo relay
- Relay troubleshooting tips (v1.4.2)
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Event sources
- Unix-like machines
- Windows
- MacOS X
- Cloud services
- Commercial products
- Custom apps
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Universal Agent
- Deployment scenarios
- Pre-integrated query packs
- Data querying in Devo
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Universal Agent Manager deployment
- Generic deployment guidelines
- Universal Agent Manager - CentOS 7 Deployment
- Universal Agent Manager - CentOS 8 Deployment
- Universal Agent Manager - Debian 9 Deployment
- Universal Agent Manager - Debian 10 Deployment
- Universal Agent Manager - RHEL 7 Deployment
- Universal Agent Manager - RHEL 8 Deployment
- Universal Agent Manager - Ubuntu 18 Deployment
- Universal Agent deployment
- Universal Agent Manager user manual
- Operational guidelines
- Performance considerations
- Other data collection methods
- Uploading log files
- Devo software
-
The Devo In-House Relay
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Parsers and collectors
- About Devo tags
- Special Devo tags and data tables
-
List of Devo parsers
- Business & Consumer
- Cloud technologies
- Databases
- Host and Operating Systems
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Network and application security
- auth.cisco
- auth.secureauth
- auth.securenvoy
- av.mcafee
- av.sophos
- box.iptables
- edr.carbonblack
- edr.cylance
- edr.fireeye.alerts
- edr.minervalabs.events
- edr.paloalto
- endpoint.symantec
- firewall.checkpoint
- firewall.cisco firepower and vpn.cisco
- firewall.fortinet
- firewall.huawei
- firewall.juniper
- firewall.paloalto
- firewall.pfsense
- firewall.sonicwall
- firewall.sophos
- firewall.sophos.xgfirewall
- firewall.stonegate
- firewall.windows
- ids.extrahop
- mail.proofpoint
- nac.aruba
- network.meraki
- network.versa
- network.vmware
- proxy.bluecoat
- proxy.forcepoint
- proxy.squid
- proxy.zscaler
- uba.varonis
- vuln.beyondtrust
- vpn.pulsesecure.sa
- vpn.zscaler
- Network connectivity
- Web servers
- Technologies supported in CEF syslog format
- Collectors
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Searching data
- Accessing data tables
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Building a query
- Data types in Devo
- Build a query in the search window
- Build a query using LINQ
- Working with JSON objects in data tables
- Subqueries
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Operations reference
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Aggregation operations
- Average (avg)
- Count (count)
- First (first)
- First not null (nnfirst)
- HyperLogLog++ (hllpp)
- HyperLogLog++ Count Estimation (hllppcount)
- Last (last)
- Last not null (nnlast)
- Maximum (max)
- Median / 2nd quartile / Percentile 50 (median)
- Minimum (min)
- Non-null average (nnavg)
- Non-null standard deviation (biased) (nnstddev)
- Non-null standard deviation (unbiased) (nnustddev)
- Non-null variance (biased) (nnvar)
- Non-null variance (unbiased) (nnuvar)
- Percentile 10 (percentile10)
- Percentile 25 / 1st quartile (percentile25)
- Percentile 5 (percentile5)
- Percentile 75 / 3rd quartile (percentile75)
- Percentile 90 (percentile90)
- Percentile 95 (percentile95)
- Standard deviation (biased) (stddev)
- Standard deviation (unbiased) (ustddev)
- Sum (sum)
- Sum Square (sum2)
- Variance (biased) (var)
- Variance (unbiased) (uvar)
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Arithmetic group
- Absolute value (abs)
- Addition, sum, plus / Concatenation (add, +)
- Ceiling (ceil)
- Cube root (cbrt)
- Division (div, \)
- Division remainder (rem, %)
- Floor (floor)
- Modulo (mod, %%)
- Multiplication, product (mul, *)
- Power (pow)
- Real division (rdiv, /)
- Rounding (round)
- Sign (signum)
- Square root (sqrt)
- Subtraction, minus / Additive inverse (sub, -)
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Conversion group
- Duration (duration)
- Format date (formatdate)
- From base16, b16, hex (from16)
- From base64, b64 (from64)
- From UTF8 (fromutf8)
- From Z85, base85 (fromz85)
- Human size (humanSize)
- Make byte array (mkboxar)
- Parse date (parsedate)
- Regular expression, regexp (re)
- Template (template)
- Timestamp (timestamp)
- To base16, b16, hex (to16)
- To base64, b64, hex (to64)
- To BigInt (bigint)
- To boolean (bool)
- To Float (float)
- To image (image)
- To Int (int)
- To IPv4 (ip4)
- To IPv4 net (net4)
- To IPv6 (ip6)
- To IPv6 compatible (compatible)
- To IPv6 mapped (mapped)
- To IPv6 net (net6)
- To IPv6 translated (translated)
- To MAC address (mac)
- To string (str)
- To string (stringify)
- To UTF8 (toutf8)
- To Z85, base85 (toz85)
- Cryptography group
- Date group
- Flow group
- General group
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Geolocation group
- Coordinates distance (distance)
- Geocoord (geocoord)
- Geographic coordinate system (coordsystem)
- Geohash (geohash)
- Geohash string (geohashstr)
- Geolocated Accuracy Radius with MaxMind GeoIP2 (mm2accuracyradius)
- Geolocated ASN (mmasn)
- Geolocated ASN with MaxMind GeoIP2 (mm2asn)
- Geolocated AS Organization Name with MaxMind GeoIP2 (mm2asorg)
- Geolocated AS owner (mmasowner)
- Geolocated City (mmcity)
- Geolocated City with MaxMind GeoIP2 (mm2city)
- Geolocated Connection Speed (mmspeed)
- Geolocated connection type with MaxMind GeoIP2 (mm2con)
- Geolocated Coordinates (mmcoordinates)
- Geolocated coordinates with MaxMind GeoIP2 (mm2coordinates)
- Geolocated Country (mmcountry)
- Geolocated Country with MaxMind GeoIP2 (mm2country)
- Geolocated ISP (mmisp)
- Geolocated ISP name with MaxMind GeoIP2 (mm2isp)
- Geolocated Latitude (mmlatitude)
- Geolocated Latitude with MaxMind GeoIP2 (mm2latitude)
- Geolocated Level 1 Subdivision with MaxMind GeoIP2 (mm2subdivision1)
- Geolocated Level 2 Subdivision with MaxMind GeoIP2 (mm2subdivision2)
- Geolocated Longitude (mmlongitude)
- Geolocated Longitude with MaxMind GeoIP2 (mm2longitude)
- Geolocated Organization (mmorg)
- Geolocated organization name with MaxMind GeoIP2 (mm2org)
- Geolocated Postal Code (mmpostalcode)
- Geolocated Postal Code with MaxMind GeoIP2 (mm2postalcode)
- Geolocated Region (mmregion)
- Geolocated Region Name (mmregionname)
- ISO-3166-1 Continent Alpha-2 Code (continentalpha2)
- ISO-3166-1 Continent Name (continentname)
- ISO-3166-1 Country Alpha-2 Code (countryalpha2)
- ISO-3166-1 Country Alpha-2 Continent (countrycontinent)
- ISO-3166-1 Country Alpha-3 Code (countryalpha3)
- ISO-3166-1 Country Latitude (countrylatitude)
- ISO-3166-1 Country Longitude (countrylongitude)
- ISO-3166-1 Country Name (countryname)
- Latitude (latitude)
- Latitude and longitude coordinates (latlon)
- Longitude (longitude)
- Parse geocoord format (parsegeo)
- Represent geocoord format (reprgeo)
- Round coordinates (gridlatlon)
- JSON group
- Logic group
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Mathematical group
- Arc cosine (acos)
- Arc sine (asin)
- Arc tangent (atan)
- Bitwise AND (band, &)
- Bitwise left shift (lshift, <<)
- Bitwise NOT (bnot, ~)
- Bitwise OR (bor, |)
- Bitwise right shift (rshift, >>)
- Bitwise unsigned right shift (urshift, >>>)
- Bitwise XOR (bxor, ^)
- Cosine (cos)
- e (mathematical constant) (e)
- Exponential: base e (exp)
- Hyperbolic cosine (cosh)
- Hyperbolic sine (sinh)
- Hyperbolic tangent (tanh)
- Logarithm: base 2 (log2)
- Logarithm: base 10 (log10)
- Logarithm: natural / arbitrary base (log)
- Pi (mathematical constant) (pi)
- Sine (sin)
- Tangent (tan)
- Meta Analysis group
- Name group
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Network group
- HTTP Status Description (httpstatusdescription)
- HTTP Status Type (httpstatustype)
- IP Protocol (ipprotocol)
- IP Reputation Score (reputationscore)
- IP Reputation Tags (reputation)
- IPv4 legal use (purpose)
- IPv6 host number (host)
- IPv6 routing number (routing)
- Is IPv4 (ipip4)
- Is Private IPv4 (isprivate)
- Is Public IPv4 (ispublic)
- Squid Black Lists Flags (sbl)
- Order group
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Packet group
- Ethernet destination MAC address (etherdst)
- Ethernet payload (etherpayload)
- Ethernet source MAC address (ethersrc)
- Ethernet status (etherstatus)
- Ethernet tag (ethertag)
- EtherType (ethertype)
- Has Ethernet frame (hasether)
- Has IPv4 datagram (hasip4)
- Has TCP segment (hastcp)
- Has UDP datagram (hasudp)
- IPv4 destination address (ip4dst)
- IPv4 differentiated services (ip4ds)
- IPv4 explicit congestion notification (ip4ecn)
- IPv4 flags (ip4flags)
- IPv4 fragment offset (ip4fragment)
- IPv4 header checksum (ip4cs)
- IPv4 header length (ip4hl)
- IPv4 identification (ip4ident)
- IPv4 payload (ip4payload)
- IPv4 protocol (ip4proto)
- IPv4 source address (ip4src)
- IPv4 status (ip4status)
- IPv4 time to live (ip4ttl)
- IPv4 total length (ip4len)
- IPv4 type of service (ip4tos)
- TCP ACK (tcpack)
- TCP checksum (tcpcs)
- TCP destination port (tcpdst)
- TCP flags (tcpflags)
- TCP header length (tcphl)
- TCP payload (tcppayload)
- TCP sequence number (tcpseq)
- TCP source port (tcpsrc)
- TCP status (tcpstatus)
- TCP urgent pointer (tcpurg)
- TCP window size (tcpwin)
- UDP checksum (udpcs)
- UDP destination port (udpdst)
- UDP length (udplen)
- UDP payload (udppayload)
- UDP source port (udpsrc)
- UDP status (udpstatus)
- Statistical group
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String group
- Contains (has, ->)
- Contains - case insensitive (weakhas)
- Contains tokens (toktains)
- Contains tokens - case insensitive (weaktoktains)
- Edit distance: Damerau (damerau)
- Edit distance: Hamming (hamming)
- Edit distance: Levenshtein (levenshtein)
- Edit distance: OSA (osa)
- Ends with (endswith)
- Format number (formatnumber)
- Hostname public suffix (publicsuffix)
- Hostname root domain (rootdomain)
- Hostname root prefix (rootprefix)
- Hostname root suffix (rootsuffix)
- Hostname subdomains (subdomain)
- Hostname top level domain (topleveldomain)
- Is empty (isempty)
- Is in (`in`, <-)
- Is in - case insensitive (weakin)
- Length (length)
- Locate (locate)
- Lower case (lower)
- Matches (matches, ~)
- Peek (peek)
- Replace all (replaceall)
- Replace first (replace)
- Shannon entropy (shannonentropy)
- Split (split)
- Split regexp (splitre)
- Starts with (startswith)
- Substitute (subs)
- Substitute all (subsall)
- Substring (substring)
- Trim both sides (trim)
- Trim the left side (ltrim)
- Trim the right side (rtrim)
- Upper case (upper)
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Web group
- Absolute URI (absoluteuri)
- Opaque URI (opaqueuri)
- URI authority (uriauthority)
- URI fragment (urifragment)
- URI host (urihost)
- URI path (uripath)
- URI port (uriport)
- URI query (uriquery)
- URI scheme (urischeme)
- URI ssp (urissp)
- URI user (uriuser)
- URL decode (urldecode)
- User Agent Company (uacompany)
- User Agent Company URL (uacompanyurl)
- User Agent Device Icon (uadeviceicon)
- User Agent Device Information URL (uadeviceinfourl)
- User Agent Device Type (uadevicetype)
- User Agent Family (uafamily)
- User Agent Icon (uaicon)
- User Agent Information URL (uainfourl)
- User Agent is Robot (uaisrobot)
- User Agent Name (uaname)
- User Agent OS Company (uaoscompany)
- User Agent OS Company URL (uaoscompanyurl)
- User Agent OS Family (uaosfamily)
- User Agent OS Icon (uaosicon)
- User Agent OS Name (uaosname)
- User Agent OS URL (uaosurl)
- User Agent Type (uatype)
- User Agent URL (uaurl)
- User Agent Version (uaversion)
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Aggregation operations
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Working in the search window
-
Generate charts
- Affinity chord diagram
- Availability timeline
- Bipartite chord diagram
- Bubble chart
- Chart aggregation
- Custom date chart aggregation
- Flame graph
- Flat world map by coordinates
- Flat world map by country
- Google animated heat map
- Google area map
- Google heat map
- Graph diagram
- Histogram
- Pew Pew map
- Pie chart
- Pie layered chart
- Punch card
- Robust Random Cut Forest chart
- Sankey diagram
- Scatter plot
- Time heatmap
- Triple exponential chart
- Voronoi treemap
- Data enrichment
- Setting up a data table
- Advanced data operations
- Use case: eCommerce behavior analysis
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Generate charts
- Managing your queries
- Best practices for data search
- Monitoring tables
- Activeboards
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Dashboards
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Working with dashboard widgets
- Availability timeline widget
- Chord diagram widget
- Circle world map widget
- Color key value widget
- Color world map widget
- Column chart widget
- Comparative chart widget
- Funnel widget
- Gauge meter widget
- Google heatmap widget
- Heat calendar widget
- Line chart widget
- Monitoring widget
- Pie chart widget
- Punch card widget
- Sectored pie chart widget
- Table widget
- Time heatmap widget
- Tree diagram widget
- Voronoi tree widget
- Configuring and sharing dashboards
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Working with dashboard widgets
- Alerts and notifications
- Panels
- Applications
- Tools
- Flow
- Social Intelligence
- API reference
- Release notes
User experience management
Purpose
The UX module aims to complement the total visibility over a given service by implementing a number of functions that deal specifically with the concept of end-users and their relationship with that modeled service. It is therefore a pre-requisite that the service or application defined in Service Operations has a user interaction component so that an effective usage of this element can be made. Alongside that entity definition, which is mandatory, a number of metrics will be necessary so as to measure the user experience itself.
Users are purposely open-ended concepts for Service Operations. While they will be commonly used to measure the quality of experience or quality of service of the "real" users of an application or service, in some other scenarios the user might take on other meanings. For example, it would be perfectly valid to model a fleet of connected vehicles as "users" within the context of an IoT platform, and the user-experience measuring in that scenario would be gauged utilizing metrics that have to do with latency, performance, connectivity errors ratio and so on.
Closely related to the user concept are sessions and devices. Although not mandatory, commonly these three elements are the most important entities to model and keep track of for a proper characterization of everything related to user's perception of a service and how to monitor it to extract meaningful insights.
All information captured and presented by the module is automatically discovered using the entities' definition form in Service Operations' administration tool. This definition is accomplished simply by tagging the relevant entities in the model as user, device or session in their type. For more details, please refer to the model configuration section of this documentation. Likewise, all relevant metrics and KPIs are automatically discovered by an association rule, i.e., all KPIs depending on an entity with type user are considered by Service Operations as the ones that determine the end-users UX.
Use cases highlights
This module provides the following set of use cases:
Automatic discovery of users, devices and sessions.
Automatic discovery of all associated KPIs and KQIs that define end user's quality of experience and quality of service.
Granular analysis per user, with full access to devices and history of sessions.
Direct linkage to raw data sources and monitors for forensic data analysis.
User experience
The module provides two different views of the general end-user experience of a service:
Aggregated, summarized overview of the status of the service.
Users' experience, session health and device performance analysis.
Drill-down analysis per user.
UX summary and key stats
This summarized view is conformed by the analysis of the three main elements in the user experience handling: users, sessions and devices status. The top indicators show the total numbers of each of these entities, both totals and those that present some sort of abnormal status—warning or critical in each case. All identified metrics related to each of them are listed on the lower half of the screen, which also displays a sparkline chart that illustrates the overall trend for each KPI. Use the send to monitor button in each block of KPIs to take the analysis to a specific monitor that includes all listed metrics.
Utilizing the search by user dropdown / predictive search element, it is possible to select a single user of the modeled service for a more detailed view of its particular status.
User drill-down
Once you enter a unique ID, a new section of the module will be presented with all relevant metrics and metadata fields related to its sessions, devices and user data. Each block of information is composed of two main blocks of details: metadata associated to each user, device or session entity, and the list of their respective KQIs / KPIs alongside their current values.
Use the following controls to navigate or get additional information:
Go back to the UX summary section.
Device selector: Since a single user can run different devices, a dropdown selector is implemented to filter out the information and metrics based on a concrete device instance.
Sessions analysis: All sessions can be analyzed in detail navigating their respective raw data by clicking on the analyze button available on the far-right column on the session details table.