Manage defined alerts
Devo users with the necessary administrative permissions can perform the tasks shown below with existing alerts. All of these tasks are carried out in the Available Alerts tab of the Administration → Alert Configuration area (see Configuring alerts to see the permissions needed).
You can only edit or delete the alerts created by users in your domain, which are in the My Alerts category. The pre-installed alerts provided by Devo cannot be edited or deleted.
Since the number of existing alerts in a domain is potentially high, the process of filtering alerts provides a quick way of finding them and is, therefore, an instrumental step prior to any other task. There are three different methods with different scopes:
- Top filter: it affects the whole structure
- General filter: it affects the alert list displayed
- Column filter: it affects only a specific column on the alert list displayed.
You can also click a value on the list and that value will be used as filtering criteria (clicking a value on the Category or Subcategory columns is the same as using the top filter while clicking a value on the Name or Owner columns is the same as using the column filter).
These methods are independent but can be used in combination for a more concise approach. However, be aware that each reset option only reaches the scope of its corresponding method, in other words, they can reset only the filters they are capable of applying.
The top filter is a global method somehow similar to the Data Search finder in the sense that the lists are hierarchical. The box on the left represents the categories, the box on the right represents the subcategories and the list below shows the alerts that correspond to the category-subcategory combination selected.
As alerts are created and deleted over time, it's possible that a subcategory no longer contains any alerts. When this happens, Devo lets you know by displaying a Delete button when you hover over the subcategory.
The general filter is one of the methods to filter directly on the alert list displayed. Write the desired string and click on Filter to show only those alerts that contain such a string in any of their fields (category, subcategory, name, owner, etc.). Click Clear Filter to remove the filtering criteria.
The column filter on each column header is one of the methods to filter directly on the alert list displayed, on a specific column. Click on the desired column filter and write the desired string. The alerts will be filtered as you type, showing only those that contain such a string in that specific column. To remove the filtering criteria, just delete the string.
Assign a sending policy to an alert
Once you've created a sending policy (visit Manage sending policies to know how), it is available to be assigned to alerts in this area. Find the desired alert and click the paper airplane icon that appears under the Active Policies column. The Sending Policy window opens, where you need to check the box(es) of the sending policy(s) you want to assign and click Save.
Edit alert definition and query
You need to find the alert in question (you can use the filters explained in the section above), click the ellipsis at the end of the alert row, and select Edit to open the Edit Alert Definition window.
In this window, you can modify Summary, Description, and Priority, as well as the alert definition parameters. However, you cannot change the trigger method.
Make the necessary changes and click Update when you finish in order to apply them.
From this window, you can open the alert query in the search window to make the necessary changes by clicking the Edit button above the query.
When you finish, select Additional Tools → Set query change in alert to open the Edit Alert Definition window once again. Change the desired parameters, and click Update to save it.
Remember that editing a pre-installed alert is not possible and thus the edit option will not appear.
Activate or deactivate an alert
If you want to stop an alert temporarily so that you can start it again in the future, you can deactivate it.
To activate or deactivate an alert, you need to find the desired alert (you can use the filters explained in the section above) and then simply use the ON/OFF slider a the end of the row.
Delete an alert
You can delete an alert when you find it no longer useful to your domain users. This has no impact on the query whose data has been feeding the alert.
To delete an alert, you need to find the alert in question (you can use the filters explained in the section above) and click the ellipsis at the end of the alert row. Select Delete and then Yes in the warning message that appears.
Remember that you can deactivate an alert if you think it might be useful in the future and you only need to stop it temporarily.
Remember that deleting a pre-installed alert is not possible and thus the delete option will not appear.