Manage sending policies
Sending policies dictate how to send alerts, to whom, when, and how often. The how to send and to whom of the policy is specified by the delivery methods that are selected for the policy. Therefore, in order to create a sending policy, you must have at least one delivery method already available. The how often is optional and is determined by the anti-flooding policy selected for the policy.
Sending policies are managed in the Administration → Alert configuration area, in the Alert Policies top tab, inside the Sending Policy left tab.
Create a sending policy
Click the New button at the top right and the Sending Policy window opens. Introduce the required settings and click Save. Pay special attention to Delivery types and Delivery methods, for you must select at least one combination and click Add.
|Name||Unique name to designate the policy.|
|Set as default policy||If marked, this policy will be automatically assigned to new alerts and predefined alerts that have not actively been assigned a sending policy.|
|Frequency limit established for persistent alerts. You can choose between none, default, or one of your own creation. Visit the Manage anti-flooding policies article to know more.|
|Days of Week, From, To||Days and hours during which alerts should be distributed. The time zone defined in the delivery method(s) selected is used to calculate times.|
|Delivery type||Channel used to distribute the alert.|
|Delivery method||Recipient of the alert. The options shown correspond to the methods defined for the selected type. Visit the Manage delivery methods article to know more.|
Assign a sending policy to an alert
Once you've created a sending policy, it is available to be assigned to alerts in the Available Alerts tab of the Administration → Alert Configuration area (click here to know more).
Edit a sending policy
Find the desired policy, and click the ellipsis icon that appears at the end of the row. Select Edit to open the Sending Policy window, make the necessary changes and click Save.
Delete a sending policy
Find the desired policy, and click the ellipsis icon that appears at the end of the row. Select Delete and confirm the warning message that appears.