---
title: "Create and manage sending policies"
canonical: "https://docs.devo.com/space/latest/95127214/Create%20and%20manage%20sending%20policies"
format: markdown
---
> Macro (toc)

## About sending policies management

Sending policies dictate how to send alerts, to whom, and when. The *how to send* and *to whom* of the policy is specified by the [delivery methods](https://devodocs.atlassian.net/wiki/spaces/latest/pages/95127270) that are selected for the policy. Therefore, in order to create a sending policy, you must have at least one delivery method already available. The *when* is defined in the sending policy but can be restricted with an optional [anti-flooding policy](https://devodocs.atlassian.net/wiki/spaces/latest/pages/95127672) associated.

Sending policies are managed in the **Administration → Alert configuration** area, in the **Alert Policies** top tab, and then inside the **Sending Policy** tab.

![image](media://913de032-dc7c-46ce-b388-db28783bac5b)

## What permissions do I need?

To access the **Administration** → **Alert Configuration** area you need to have a role with the *Manage* version of the *Alert configuration* permission, which also enables the **Alert Policies** tab. If you only have the *View* version of this permission, you will not be able to perform any task here.

![image](media://a22c9d09-30b9-4707-9c0a-aef43857c492)

## Assign a sending policy to an alert definition

Once you've created a sending policy, it is available to be assigned to alerts in the **Available Alerts** tab of the **Administration → Alert** **Configuration** area (click [here](https://devodocs.atlassian.net/wiki/spaces/latest/pages/529104951) to know more).

## Create a sending policy

Click the **New sending policy** button at the top right and the *Sending Policy* window opens. Introduce the required settings and click **Create**. Pay special attention to **Delivery types** and **Delivery methods**, for you must select at least one combination and click **Add**.

![image](media://4fc532d0-7c61-41f3-9b56-311fd74e3fb8)

| **General** |
| --- |
| **Name** | Unique name to designate the policy. |
| **Set as default policy** | If marked, this policy will be automatically assigned to new alerts and predefined alerts that have not actively been assigned a sending policy. |
| **Anti-flooding policy** |
| **Anti-Flooding Policy**  
**(Optional)** | Frequency limit established for persistent alerts. You can choose between none, default, or one of your own creation. Visit [Create and manage anti-flooding policies](https://devodocs.atlassian.net/wiki/spaces/latest/pages/95127672) to know more. |
| **Schedule** |
| **Days of Week, From, To** | Days and hours during which alerts should be distributed. The time zone defined in the delivery method(s) selected is used to calculate times. |
| **Delivery methods** |
| **Delivery type** | Channel used to distribute the alert. The displayed options correspond to the various methods available in Devo to deliver alerts. Visit [Create and manage delivery methods](https://devodocs.atlassian.net/wiki/spaces/latest/pages/95127270) to know more. |
| **Delivery method** | Recipient of the alert. The displayed options correspond to the each of the protocols defined for the selected delivery type. Visit [Create and manage delivery methods](https://devodocs.atlassian.net/wiki/spaces/latest/pages/95127270) to know more. |

## Configure sending policy components

As sending policies rely on delivery methods and anti-flooding policies for a fine-tuned alert dispatching process, it very important to clearly define them as explained in the following articles:

> Macro (children)

## Edit a sending policy

Find the desired policy, and click the ellipsis icon that appears at the end of the row. Select **Edit** to open the *Sending Policy* window, make the necessary changes and click **Update**.

![image](media://fe962d80-ea4b-463b-a531-7128546381e7)

## Delete a sending policy

Find the desired policy, and click the ellipsis icon that appears at the end of the row. Select **Delete** and confirm the warning message that appears.

![image](media://d221d17f-a297-4ae7-a2bc-845bb8cd6b0b)